Returns & exchanges
Want to return or exchange an item? You can easily arrange this through our returns portal.
Start a returnReceived the wrong or a damaged item? Please contact us first.
14 daysReturn period
From €6,94NL return label
5 working daysProcessing
How to return an item
Three simple steps and you’re done!
01
Register your return
Open our returns portal, enter your order details and select the items you want to return.
02
Choose a return method
Choose an available carrier and create your return label.
03
Send your parcel
Pack your items carefully, drop off your parcel and keep your proof of postage.
Good to know ♡
You have 14 days after receiving your order to notify us that you wish to return it. After notifying us, you have another 14 days to send the item back. Direct return shipping costs are your responsibility.
How much does a return cost?
🇳🇱 NetherlandsFrom €6,94
🇧🇪 Belgium€10,97
🇩🇪 Germany€11,39
🇸🇪 Sweden€14,40
Current shipping options and rates are shown in the returns portal.
Frequently asked questions
Everything about returns and exchanges in one place.
Can I exchange an item?
Want a different size? You can request a size exchange through our returns portal. Exchanges for a different colour are unfortunately not available.
When will I receive my refund?
We aim to process your return within 5 working days of receiving it. Refunds are issued through your original payment method. If you exercise your right of withdrawal, we refund you within 14 days of your notification. We may wait until we receive the returned item or you provide proof of dispatch, whichever happens first.
What are the return conditions?
You may try on and inspect an item as you would in a shop. Please return it carefully packaged, preferably with its original labels. If an item has been used beyond what is necessary to inspect it, a deduction for diminished value may apply.
Can I return personalised team sweaters?
Our personalised team sweaters are made to your individual specifications. They are therefore excluded from the statutory right of withdrawal and cannot be returned or exchanged due to issues such as choosing the wrong size. Your statutory rights still apply if an item is defective or incorrect.
What happens to my free gift?
Received a free gift with a minimum-spend promotion? If your order no longer qualifies after a return, we ask you to return the gift too. If you keep it, its previously disclosed value may be deducted from your refund in accordance with the promotion terms.
I received the wrong or a defective item
Oh no! That should not happen. Email us at customercare@fashionomi.com. We will help you as soon as possible. Fashionomi covers the necessary costs of resolving an incorrect delivery or a defect covered by your statutory rights.
Can I return an online order in store?
Online purchases cannot be returned to our physical stores. Please register your return through our returns portal.