For all orders, we apply a fixed shipping rate of €4.95. For orders with a value of €50,- or more, no shipping costs will be charged.

We ship to all countries within Europe, the United Kingdom, and Norway.

The Netherlands & Belgium: 1-3 business days

Other EU countries: 3-7 business days

Outside the EU (UK & Norway): 7-14 business days

During busy periods or for group orders, delivery times may be extended by a few days.

Once your order has been shipped, you will automatically receive a Track & Trace code by email, so you can easily track your package.

You can easily register your return via our return portal. The costs for returns are for your own account. The risk of loss during the return shipment lies with you.

You have 14 days to return your order.

The cost for a return label varies per country and shipping method. In our returns portal, you will automatically see which options are available to you.

🇳🇱 Netherlands — from €6.94
🇧🇪 Belgium — €10.97
🇩🇪 Germany — €11.39
🇱🇺 Luxembourg — €12.29

For the Netherlands, depending on the chosen shipping method, you can return via DHL, DPD, or PostNL/GLS, among others.

Please ensure that the item is returned unused, undamaged, and carefully packaged. Team jerseys/hoodies cannot be returned or exchanged.

Please note: If you received a free gift that was dependent on certain conditions, such as a minimum spend, please check whether your order still meets these conditions after returning items. If not, the received gift must also be returned. If the gift is not returned, we will be forced to deduct its purchase price from your refund.

As soon as we have received your return, you will receive a confirmation email. If we have received the product in good and original condition, we will refund the order amount within five working days of receipt via the original payment method.

Is your product damaged or delivered incorrectly? Please contact our customer service as soon as possible via e-mail: customercare@fashionomi.com.

We will resolve the issue for you immediately. Of course, any costs incurred will be borne by Fashionomi.

No, this is not possible. All online purchases must be returned via the online return procedure.

If you wish to exchange an item because the size is not right, this is possible. You can arrange this in our return portal, and it's free of charge. Unfortunately, exchanging for a different color is not possible. Team hoodies & sweaters cannot be exchanged.

Before placing your order, please confirm with a checkmark that your design is entirely correct. As personalised items are custom-made for you, we unfortunately cannot offer returns or exchanges for errors made by the customer. Therefore, always carefully check your design before completing your order.

Yes. You can email the sponsor logo to customercare@fashionomi.com and we will ensure you receive a digital proof. We can also put the invoice in the name of the sponsor if needed.

Yes, you can purchase a gift card both online and in one of our stores.

Online gift cards can be ordered through our webshop and can only be redeemed online. After placing your order, you will receive a code in your mailbox. You will NOT receive a physical voucher.

Physical gift cards are available in one of our stores and are only valid in our physical locations.

Our gift cards are valid for one year from the date of purchase.

Yes, this can be done both online and offline.

When placing an online order, you can choose the gift cards payment option during checkout. Here you can redeem your Fashioncheque.